Refund Policy

1. Overview

This Refund Policy applies to paid subscriptions for Squad Signals (“the Service”), operated by Max Mitchell. By subscribing, you agree to the terms below.

2. Subscription billing

Squad Signals Pro is billed monthly through Paddle. Payments are processed automatically at the start of each billing period. You can manage, update or cancel your subscription from the Settings page at any time.

3. Cancellation

You can cancel your subscription at any time. Cancellation takes effect at the end of your current billing period. You will continue to have access to paid features until that date. No further charges will be made.

4. Refund eligibility

We offer refunds in the following cases:

• 14-day cooling-off period: if you are based in the UK or EU, you may request a full refund within 14 days of your first paid subscription, provided you have not substantially used the paid features.
• Billing errors: if you were charged incorrectly due to a technical fault, contact us and we will investigate and refund the erroneous charge.
• Service unavailability: if the Service is materially unavailable for an extended period through our fault, we may issue a pro-rata refund at our discretion.

5. Non-refundable cases

We do not normally refund:

• Partial months or unused time after cancellation.
• Charges made by Paddle after you failed to cancel before the renewal date.
• Purchases made outside our official billing flow.

6. How to request a refund

Email billing@squadsignals.com with your account email and the reason for the request. We aim to respond within 3 business days.

7. Payment processor

Paddle is our merchant of record. Refunds may be issued back to the original payment method and can take 5–10 business days to appear, depending on your bank or card issuer.

8. Changes to this policy

We may update this policy. The latest version will always be available at this URL.